...is what I received for why I can't access my e-mail again. (I could, briefly, yesterday afternoon, and I suppose if need be, I can tell them to dump everything out of all the boxes - oh, wait...no, I downloaded all the pdf patterns to my desktop, so that's OK).
That tells me No One Knows Anything, and it annoys me. I mentioned the "I was told I was supposed to call to 'verify' my e-mail but I didn't, because the message you allegedly sent looked like phishing" to the person this morning and they said nothing in response to it, which makes me think that it was entirely possible the person who told me that earlier - who was effectively blaming me for my webmail not working - was blowing a lot of smoke.
I do not like feeling like I am being lied to. Especially because I pay upwards of $35 a month for high-speed internet access at home, and that's SUPPOSED to include webmail access.
If it's broken, they don't know why, they're working on it: tell me that. I will be satisfied. "I don't know" is always a better answer than some kind of a dang lie.
I know tech help people get a lot of certified idiots calling them, but not telling a person anything - or telling them something not true - is really not a solution to dealing with that. (I'm still irritated from when I set up the high speed internet, when the creepy technician they sent to my house wound up giving me a broken modem, and when I called to try to get tech support to log on, the man told me "See....the.....'e'...on....the...program....list? Click...on....the...EEEEEEE." like I was a particularly slow Golden Retriever. (I icily told him, "Actually, I prefer using Firefox to the Microsoft web browser products." Seriously, he thought the reason I couldn't log on to the internet was that I was too dense to operate the browser.) I may lack a great deal of expertise in wiring things or writing code, but I'm NOT stupid. And it irks me to be treated as such.
I may look into seeing if there's a way I can (at least temporarily) set up a hotmail account or something and have my mail forwarded. The person I spoke to most recently claimed that she couldn't open my e-mail box (even though my address and password came through as "verified,"), so I don't know if I could even set up a new webmail to harvest mail from my old webmail.
2 comments:
That's ridiculous, that it's been broken this long and frequently.
It should be extremely easy to setup a forwarding to another account, and that might bypass whatever problems are happening with you actually accessing the mailbox. The hard part is that you probably won't be able to reply with reply-to address of the original email; most places disable that function in order to foil spammers.
I would set up a gmail account. They are great.
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